Refund policy

Toka is alive. It's raw, unfiltered and still fermenting in the bottle, so once it leaves our hands we can't take it back or resell it. That means no returns on delivered bottles.

But if something isn't right, we'll make it right.

If a bottle arrives broken, leaking, flat, or just not as it should be, message us within 48 hours of delivery with your order number and a photo. Write to toka.beirut@gmail.com or DM us on Instagram @toka.kombucha. We'll replace the bottle or refund it, your choice.

A few things to know:

• Keep your bottles in the fridge from the moment they arrive and standing upright. Bottles left warm keep fermenting and can over-carbonate, so we can't cover bottles that weren't kept cold.
• Pet-nat kombucha is naturally lively. Open it cold, slowly, over the sink the first time.
• Changed your mind before your order is delivered? Message us as soon as you can and we'll cancel it and refund you in full.

Refunds go back to your original payment method. Cash on delivery orders are refunded by cash. 

Questions? We answer within a day.